QA Manager

Role Summary

Leading the QA function throughout the business including the day-to-day management of the QA department and supporting our strong constant improvement culture to meet and exceed customer expectations. RFX is totally focussed in providing its customers with the best service in the electronics industry. We expect you to maintain that focus with all customers when carrying out the duties below.

Main Duties & Responsibilities

Ensuring 'best in class' customer service is delivered to all internal and external customers
Contributing to the development of the company’s future strategy
Day to day management and administration of the QA department
Producing and maintaining short, medium- and long-term strategic plans and objectives for your department(s) as part of the company's business plan and providing six monthly revisions
Ensuring that the QMS is maintained, developed and updated as necessary in line with the company's current and future approvals
Coordinating the internal audit team, ensuring the company's QMS is reviewed annually
Leading and promoting the company's quality philosophies and practices, both internally and externally
Liaising with customers to resolve any quality issues, facilitate audits and respond to questionnaires
Liaising with suppliers to resolve any quality issues, coordinate performance data and undertake external audits
Managing the relationship with BSI and other quality related organisations
Investigating new tools and philosophies to enhance the company's quality performance
Building and maintaining an effective team and maintaining effective working relations with all other departments
Maintaining and developing a knowledge of the company's market, products, industry trends, competitors and leading customer strategies
Control of all automotive product throughout the company, ensuring these products are handled correctly and that all the appropriate documentation is available and supplied when required
Carrying out any reasonable request from your line manager

Other Duties & Responsibilities

Member of Senior Management Team
Health and Safety throughout the company
RoHS/REACH compliance throughout the company
Generating, controlling and issuing Product and Process Change Notifications (PPCNs)
Controlling and maintaining the Company’s international, national and customer standards library
Generating and authorising other non-specific company statements

Supervisory Responsibilities

QA Assistant

Key Performance Indicators

Customer Returns & Complaints
NCRs
On time delivery
Overall quality performance

Location

Your normal place of work is at the company’s West Lothian based head office; however, the role will require national and international business travel involving nights away

Person Specification

Qualifications

A degree or HND in an engineering related subject, ideally electronics

Essential Experience

Understanding of working practices in the different countries within the territory
Highly organised with effective time management skills

Desirable Experience

Certifications an advantage including Quality Auditor, Quality Engineer
Quality inspection, auditing and testing experience
Experience with implementation of corrective action programs
Electronics industry experience
Knowledge of tools, concepts and methodologies of QA
Knowledge of electronics industry regulatory requirements

Languages (written and oral)

English

Personal Skills

Confidential and trustworthy with strong integrity
Dynamic self-starter able to work on your own
Tenacious, determined and well organised with meticulous attention to detail
Adaptable & flexible
Highly computer literate and able to use CRM, ERP and general office software tools
Strong written and verbal communication skills
Approachable team player with good interpersonal skills
Methodical with strong planning skills
Problem-solving skills
Numerical and statistical analysis

To Apply

Please click the button below and email your CV along with a covering letter.

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